FAQs
Frequently Asked Questions
How can I contact 30 Days?
You can email us at info@30days.com. Our customer service team is here to assist you with any questions or concerns you may have!
Do you ship worldwide?
Yes, we offer worldwide shipping.
Where do you ship from?
All orders are shipped from our warehouse in [Location, Country].
Can I change or cancel my order?
We aim to process orders as quickly as possible. To request changes or cancellations, please contact us within 12 hours of placing your order. Unfortunately, we cannot accommodate changes or cancellations after this period. However, you can return your order for a full refund once you receive it.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
Orders are processed between Monday and Friday, and typically within 1-3 business days from the order date. Please allow additional time for processing during holidays and sale seasons. Orders are shipped the day after processing. Note that we do not ship on weekends.
How long will it take to receive my order?
Orders usually take between 2-4 weeks to arrive due to high demand.
What if I don't receive my order?
If you do not receive your order within 30 days after shipping, please contact us for a full refund.
Will I be charged customs and taxes?
Prices displayed on our site are tax-free in US Dollars. You may be liable for duties and taxes once your order arrives at its destination. These charges are determined by your local customs office and are your responsibility. We are not responsible for delays caused by customs. For details, please contact your local customs office.
How do I return an item?
To return an item, please email us at info@30days.com for instructions.
What if the item(s) I received are defective, incorrect, or damaged?
If you receive an incorrect, missing, or defective item, please contact us immediately at info@30days.com. Include your order number, photographs of the item(s), and any relevant information. We will work to resolve the issue as quickly as possible.
When will I receive my refund?
Refunds are processed to your original payment method. If you paid by credit or debit card, refunds will be issued within 7-10 business days of receiving the returned item or cancellation request. Please contact your card-issuing bank for details on when the credit will appear in your account. If you haven't received your refund, contact your bank or credit card company as it may take some time to process.